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Terms & Conditions

Lube & Dash LLC
Effective Date: July 19, 2025 | Last Updated: July 19, 2025

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NOTICE: These Terms contain an arbitration agreement and a waiver of rights to bring a class action. By booking or otherwise affirmatively accepting these Terms (see the acceptance mechanism below), you agree to those provisions.

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1. Definitions

  • “Service(s)” — mobile oil change and related maintenance performed by Lube & Dash.
     

  • “You/Customer” — person who requests or receives Services.
     

2. Acceptance & Enforceability (conspicuous)

  • These Terms govern use of https://lubendash.com and services. You must affirmatively agree to these Terms at booking via a clearly labeled checkbox and booking confirmation that reads:


    “I have read and agree to Lube & Dash’s Terms & Conditions, Privacy Policy, Refund Policy, and Accessibility Statement.”

     

  • The checkbox cannot be pre-checked. Records of acceptance (timestamp, IP, booking reference) will be retained.
     

3. Services & Limitations

  • Services are by appointment only and subject to availability and safety review. We may refuse or suspend service where conditions are unsafe or booking info is inaccurate.
     

4. Customer Obligations

  • Provide accurate vehicle and location information.
     

  • Make vehicle accessible and secure pets/hazards.
     

  • “Safely accessible” means unobstructed space for technician work and parking equal to local ordinances; inability to access due to locked gate, driveway blockage, or risk to technician may result in rescheduling or cancellation fees.
     

5. Payments, Taxes & Fees

  • Full payment required at time of service. Prices may vary by vehicle/oil/location. Customer responsible for applicable taxes and agreed fees. Declined payments may result in immediate service suspension.
     

6. Cancellation & No-Show

  • Cancellations ≥12 hours before appointment: no fee.
     

  • Late cancellations or no-shows: may incur a cancellation fee equal to up to 50% of scheduled service cost.
     

7. Warranty; Remedy; Procedures

  • Limited Warranty: 7 calendar days from service date for defects in workmanship or installation directly caused by Lube & Dash. Remedy limited to, at our election: rework/correction of the service, replacement of the defective part (if provided by Lube & Dash), or refund of the charged service fee.
     

  • Procedure: To claim warranty you must (a) notify within 7 days, (b) provide service receipt and requested evidence (photos, description), and (c) allow inspection appointment within 5 business days.
     

  • Warranty excludes damage from pre-existing conditions, mechanical failure unrelated to the service, and misuse or neglect.
     

8. Limitation of Liability

  • To the maximum extent permitted by law, our total liability for any claim arising from the Services will not exceed the amount you paid for the specific service. We are not liable for indirect, incidental, special, punitive, or consequential damages (including lost wages or loss of vehicle use). This limitation does not apply to injuries caused by our gross negligence or intentional misconduct.
     

9. Indemnity

  • You agree to indemnify and hold Lube & Dash harmless from claims arising from your breach of these Terms, misrepresentations about the vehicle, or failure to disclose hazards.
     

10. Force Majeure

  • We are excused for failures/delays caused by events beyond our reasonable control (natural disasters, road closures, supply chain interruptions, government orders, pandemic), provided we notify you promptly and attempt to reschedule.
     

11. Dispute Resolution & Arbitration (conspicuous; small-claims carve-out)

  • Arbitration Agreement: Except for small claims court matters and claims that a court has exclusive jurisdiction over, any dispute will be resolved by binding individual arbitration administered by JAMS (or AAA if JAMS unavailable) under its Consumer Rules. Arbitration takes place in Orange County, California. You and we waive the right to a jury trial.
     

  • Small Claims Exception: Either party may elect to proceed in small claims court for claims within the court’s jurisdiction.
     

  • Class Action Waiver: You and we agree to bring any dispute only on an individual basis, not as a class, consolidated or representative action.
     

  • Costs: Each side pays their own attorneys’ fees unless the arbitrator awards fees under applicable law. Arbitration award is final and binding subject to limited review by court.
     

12. Consumer Rights Exception

  • Notwithstanding anything else, nothing in these Terms is intended to limit or waive rights you have under applicable consumer protection laws (e.g., CLRA, UCL) where such waiver is unenforceable; such statutory rights survive.
     

13. Intellectual Property

  • All content is owned by Lube & Dash. You may not use our trademarks or copyrighted materials without express written permission.
     

14. Changes to Terms

  • We may revise these Terms; material changes will be notified by email or site notice. Continued use after notice constitutes acceptance.
     

15. Contact & Notices

  • Billing & Support: Rudy@lubendash.com
     

  • Legal Notices / Agent for Service: Rudy@lubendash.com
     

  • We retain booking, acceptance, and service logs as evidence of consent and performance.
     

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