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Refund Policy

 

Lube & Dash LLC
Effective Date: July 20, 2025 |  Last Updated: July 20, 2025

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1. Scope & Acknowledgment

This Refund Policy governs refund requests for services rendered. By booking you acknowledge acceptance of this Policy. Nothing herein limits consumer statutory rights under applicable law.

2. Refund Eligibility (clear, limited)

Refunds may be issued only if ALL of the following are true:

  • Service was not performed as scheduled or described due to Lube & Dash error; OR
     

  • A verified defect existed in the oil, filter, or installation that was caused by Lube & Dash; OR
     

  • The wrong product was installed as a direct result of our error.
     

3. Claim Timeframes & Evidence

  • Deadline: Submit refund requests within 7 calendar days of service.
     

  • Required information: full name, booking reference, service date/location, vehicle details, receipt, and a concise description of the issue.
     

  • Supporting evidence: photos of the area of concern, maintenance records, or diagnostic reports as reasonably requested. We will not require evidence that is impossible to obtain; documentation requests must be proportionate to the claim.
     

4. Verification & Inspection

  • Upon receipt, we will acknowledge within 1 business day.
     

  • We may request an in-person inspection (scheduled within 5 business days where practical) or alternative documentation. If inspection is required and you refuse without reasonable cause, claim may be denied.
     

  • We will make a good-faith determination within 10 business days of receipt of all requested evidence.
     

5. Remedies & How Refunds Are Issued

  • If approved, your remedy will be one of: (a) re-performing the service, (b) issuing a refund of the service fee, or (c) issuing a service credit (at your election where cash refund is otherwise required by law).
     

  • Refund payments go to the original method of payment and will appear in 5–10 business days depending on processor.
     

  • Refund amount will not exceed the original amount paid for the specific service.
     

6. Service Credits

  • If a service credit is issued, it will be valid for 6 months from issuance, non-transferable, and usable only for services provided by Lube & Dash. If law requires a cash refund, we will issue cash.
     

7. Denials, Escalation & Finality

  • If denied, we will provide a written explanation of the reason and reference to any supporting evidence used in decision.
     

  • Escalation: You may escalate to Management by written request; Management will respond within 3 business days and provide a final written decision within 7 business days.
     

  • Finality: Management’s decision is final and binding except where (a) statutory consumer rights override that decision, or (b) you pursue remedies available under arbitration/small claims as per the Terms.
     

8. Recordkeeping & Audit Trail

  • We maintain records of refund requests, evidence, inspection notes, decisions, and communications for at least 3 years to ensure consistent, non-discriminatory treatment.
     

9. Consumer Protection

  • This Policy is intended to comply with applicable California consumer protection laws (CLRA, UCL) and other statutory protections. Nothing in this Policy limits non-waivable consumer rights.
     

10. Contact

Info@lubendash.com

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