Lube & Dash LLC
Effective Date: July 18, 2025 | Last Updated: July 18, 2025

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1. Commitment & Legal Frame

Lube & Dash is committed to digital accessibility and aims to comply with WCAG 2.1 Level AA, the ADA, Section 508, and the California Unruh Civil Rights Act. Accessibility is an ongoing process.

2. Accessibility Features

• Alt text for meaningful images.
   

• Semantic headings and ARIA landmarks.
   

• Keyboard navigable controls.
   

• Screen reader compatibility and defined page language.
   

• Sufficient color contrast and adjustable text sizes.
   

• Reduced motion controls where applicable.
   

• Accessibility testing: automated checks + manual audits at least quarterly.
   

3. Third-Party Content & Mitigations

• Where third-party widgets (scheduling, maps, payment) are used and are not fully accessible, we:
   

  • Document limitations in an accessibility log.
     

  • Require vendors to demonstrate accessibility efforts in contracts.
     

  • Offer alternatives (phone, email booking) if a tool is inaccessible.
     

4. Mobile Service Accessibility & Reasonable Accommodations

• Mobile services will be provided in an accessible manner where reasonably feasible. To permit planning, notify us of accessibility needs at least 24 hours in advance when possible.
   

• Reasonable Accommodation Definition: adjustments or alternatives to be provided within 48 hours of request unless impracticable. If impracticable, we will propose an alternative schedule or solution within 48 hours.
   

5. Grievance Procedure (formal)

If you encounter accessibility barriers:

1. Report: Email or call Accessibility Officer (contact below).
    

2. Acknowledgment: We will acknowledge receipt within 1 business day and provide an estimated resolution timeline.
    

3. Initial resolution or alternative: within 5 business days we will provide a workaround or next steps.
    

4. Remediation timeline: We will remediate or provide a remediation plan within 30 calendar days for most issues. For complex issues, we will provide a remediation schedule and interim accommodations.
    

5. Escalation: If unsatisfied, escalate to: Accessibility Compliance Manager ([insert contact]); if still unresolved, a user may contact state enforcement agencies or pursue legal remedies.
    

We document all complaints, actions taken, and communications for a minimum of 3 years.

6. Contact

Accessibility Officer: Rudy
Email: Rudy@lubendash.com  
Hours: Mon–Fri 9am–5pm PT

7. Limitations & Ongoing Work

• We strive for full accessibility but acknowledge limitations due to third-party tools or technical constraints. We commit to continuous improvement and to providing alternative access promptly.